I was looking for a ticket on Yatra.com, but didn’t find S’pore Airlines on it. I then tried Makemytrip. They seriously need to work on their usability. Add the dammn ticket cost and tax for the consumer. I can’t believe that they don’t let you sort results. The default sort order they show you is totally random based on the ticket cost (not including tax), so it is not even the cheapest ticket on the top. I think most of their orders are placed via phone or their online chat ‘thingy’. I know labor is cheap in India, but my advice to them is, spend resources on the product – then you’ll see less of those calls and online chats.
On another note, I like Ixigo, they got funded recently (congratts!). Ixigo is Indian ‘Kayak’. I like their simple, clean design and a ton of sorting/filtering features. That’s what a good product should look like!
us.makemytrip.com has not been working since at least two hours and is still not operational. Sometime back I was getting an explicit error page when I searched for tickets, but now it is trying to load the results page infinitely. I don’t know how a site like makemytrip afford to be non-functional for such a long time. It would mean loss of a few hundreds if not thousands. I wonder if they have process/server alerts set up and they are aware of the problem. It would be really funny if they are not aware of the problem.
On a similar note I saw Arzoo.com’s big banner on O’Farrel st. in SF (near Naan n Curry – location makes sense). Arzoo is a venture started by Sabeer Bhatia (Hotmail fame) a few years ago. During the .com bust they had to end the operations. He has now re-launched it as a (yet another) Travel Portal.
Here is the funny part: The site does not have an option to search for a one-way air ticket (at least I couldn’t see it). If they do not have the option, they need better Product Development team and if they do have it somewhere they need a better UI team.