A few days ago I pointed out that Arzoo.com does not have an option to search/buy One Way tickets. They silently fixed it.
Here is the broken version:
Response from Makemytrip and the update by Arzoo.com is promising. These companies are following blogs/media and working on the feedback provided.
User feedback is free QA
Update: I guess I posted the post too soon. Just found – searching for tickets from SFO to New Delhi redirects me to a blank page for both One way and Round Trip on Firefox 18.104.22.168 and WinXP.
us.makemytrip.com has not been working since at least two hours and is still not operational. Sometime back I was getting an explicit error page when I searched for tickets, but now it is trying to load the results page infinitely. I don’t know how a site like makemytrip afford to be non-functional for such a long time. It would mean loss of a few hundreds if not thousands. I wonder if they have process/server alerts set up and they are aware of the problem. It would be really funny if they are not aware of the problem.
On a similar note I saw Arzoo.com’s big banner on O’Farrel st. in SF (near Naan n Curry – location makes sense). Arzoo is a venture started by Sabeer Bhatia (Hotmail fame) a few years ago. During the .com bust they had to end the operations. He has now re-launched it as a (yet another) Travel Portal.
Here is the funny part: The site does not have an option to search for a one-way air ticket (at least I couldn’t see it). If they do not have the option, they need better Product Development team and if they do have it somewhere they need a better UI team.