us.makemytrip.com has not been working since at least two hours and is still not operational. Sometime back I was getting an explicit error page when I searched for tickets, but now it is trying to load the results page infinitely. I don’t know how a site like makemytrip afford to be non-functional for such a long time. It would mean loss of a few hundreds if not thousands. I wonder if they have process/server alerts set up and they are aware of the problem. It would be really funny if they are not aware of the problem.
On a similar note I saw Arzoo.com’s big banner on O’Farrel st. in SF (near Naan n Curry – location makes sense). Arzoo is a venture started by Sabeer Bhatia (Hotmail fame) a few years ago. During the .com bust they had to end the operations. He has now re-launched it as a (yet another) Travel Portal.
Here is the funny part: The site does not have an option to search for a one-way air ticket (at least I couldn’t see it). If they do not have the option, they need better Product Development team and if they do have it somewhere they need a better UI team.