us.makemytrip.com has not been working since at least two hours and is still not operational. Sometime back I was getting an explicit error page when I searched for tickets, but now it is trying to load the results page infinitely. I don’t know how a site like makemytrip afford to be non-functional for such a long time. It would mean loss of a few hundreds if not thousands. I wonder if they have process/server alerts set up and they are aware of the problem. It would be really funny if they are not aware of the problem.
On a similar note I saw Arzoo.com’s big banner on O’Farrel st. in SF (near Naan n Curry - location makes sense). Arzoo is a venture started by Sabeer Bhatia (Hotmail fame) a few years ago. During the .com bust they had to end the operations. He has now re-launched it as a (yet another) Travel Portal.
Here is the funny part: The site does not have an option to search for a one-way air ticket (at least I couldn’t see it). If they do not have the option, they need better Product Development team and if they do have it somewhere they need a better UI team.
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3 Responses
Geeta Eral
June 8th, 2007 at 12:08 am
1Hi Gaurav,
Thanks for mentioning this. I can understand it must be exasperating surfing through our website, when it was not at its best behaviour.
Our website recently underwent a revamp, and what you experienced was probably a temporary issue caused by our Web team, still sorting minor things out at the back-end.
The website is functioning correctly now, and will continue to do so. These incidents are very occassional, admittedly - but we still try to ensure that the website functionality is not impaired at any point of time, due to upgrades and suchlike.
Sorry for the inconvenience! Looking forward to make your trip sometime soon in the future.
Cheers,
Geeta Eral
Manager - Customer Delight
Makemytrip.com
Gaurav
June 8th, 2007 at 8:54 am
2Hi Geeta,
Thanks for the clarification. I appereciate it.
Kapil Koul
November 20th, 2007 at 2:27 am
3Am surprised to see makemytrip has a customer delight team.
I just had a rather diappointing experience after booking delhi to cochin flight. It looks like makemytrip doesnot show the best results firt when it come to price because the total taxes depend on the makeup of the itinerary. So you might end up getting the itinerary with two flight with the least total base price on top however you would be taxed double once by each airline. On the other hand a itinerary in the later results with higher base price but only one airline - you will pay lower taxes and hence total cost might come out lesser.
I had a rather tough time explaining it to the customer service agent on phone - who refused to acknowledge that there was a problem, told be categorically that there was no committment to get the problem resolved and even refused to let me speak with her supervisor.
I am kind of losing out on where the “customer delight” comes into picture in all of this. Neither is the product right nor the service. It would be interesting to see if anybody from makemytrip looks at this post and cares to reply.
On the otherhand, even more interesting is the fact the taxes on flights are imposed in such arbitrary manner by the indian authorities, where on the same route you will be taxed significantly differently depending on what airline and how many connections you took in between. It rather defeats the purpose of a site such as makemytrip which tries to aggregate across airlines and routes.
Regards,
Kapil
Regards,
Kapil
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